Service Blueprints Essay Example | Topics and Well Written Essays - 1500 words

Service Blueprints - Essay Example According to the researches conducted by Dr. Sabine Moeller (2005) and Wong (2004), humans never get satisfied just by the products that they purchase; in fact, they are looking for the best service as well so that there complete service experience is enhanced. In order to survive in today’s dynamic and competitive environment, the organizations need to design blueprints for their services so that they have clear picture about the level of service as perceived by the customer and what they can do to enhance their experience (Weber and Sparks, 2004). According to Bitner et al. (2007), from the organization’s perspective, the service blueprint is best described as the perfect mix of all the components both physical and non-physical ones and the systems of the services must be designed incorporating appropriate processes of customers and achieving the desired level of service performance. According to Chuang (2007), service blueprint can be best described as â€Å"Service blueprinting is the most effective tool used by the service providers for developing a visual template of expressing their goals and desires and link them to the perceptions of the customers and their needs as well with the progress happening in the service delivery process.† Similar to the blueprints used by architects, these service blueprints will act as a communication tool for the service providers and also the service designers as well. The service designers will help their clients in understanding the complete mechanism of the service design and will enable them to keep the track and delivery status and level of their services. The best aspect of the service blueprint is that all the stakeholders can have a visual look at the complete service process and the customers can even discuss any modifications required in the blueprint so the service level of the service providers get enhanced to a much higher level (Spraragen and Chan, 2008). The main aim of the blue print as identified by Mueller et al. (2003) is to ensure that the highest quality of service is provided to the customers and every element important for the customers is incorporated in the service delivery process. Hence, it is rightly stated by Chuang (2007) that the service blueprint is the best tool for helping the service providers in designing appropriate service delivery mechanism so that the customers remain attracted and loyal to the companies. Hence, every service provider must design its service blueprint so that the customers are satisfied with the service quality and are able to generate good stream of revenues as well. Various Lines of interaction in service blueprint According to Dr. Sabine Moeller (2005), there are six major lines in the service blueprints that are crucial for monitoring the level of service provided by the service providers i.e. Line of provider influence (it is the word of mouth about provider or impersonal communication activities or the service provide r), line of customer-customer interaction (the moment at which the interaction takes place on a customer level), line of provider-customer interaction (interaction between the customers and providers that is on bilateral level and the

BORDER SECURITY ISSUES RESEARCH PROJECT # 3 Essay

BORDER SECURITY ISSUES RESEARCH PROJECT # 3 - Essay Example Argentina’s immigration policy supports migration of permanent immigrants, temporary immigrants and people on transit to other countries. The immigration policy borrows heavily from the Patria Grande plan which allows registration and work permit issue to citizens from the  Mercosur  countries.  Mercosur  countries are mostly in South America who partner with states in the Southern Common Market (Mercosur) such as Brazil, Bolivia, Chile, Uruguay and Venezuela. In addition the Argentinean immigration policy addresses several issues that affect immigrants by ensuring protection of basic rights of all immigrants (Hines, 2010). The immigration policy has thus attracted immigrants from many underdeveloped South American countries who come to Argentina to seek jobs in industries. Argentina’s immigration policy has traditionally encouraged European immigration (Organization of American States, 2012). This is evident in the Argentinean constitution which shows that there is a  desire  to promote the migration of people from European states. In addition it is also attributed to the country’s history of European immigration to the country at the end of the 19th  century.   Critics have however argued that this is a rhetoric that promotes preferential treatment to immigrants from European countries. However, various other legislations to promote  equitable  treatment of immigrants  have been enacted. Over the years there have been several cases of people migrating to Argentina from the U.S. Reasons for immigration from America to Argentina include: immigration to work on professional jobs, settling of Argentine Americans in their ancestors’ country of origin and the settling tourists who want to be citizens in Argentina. Argentina’s immigration policy for migrants from the United States is not very restrictive as compared to the America’s policy for immigrants from Argentina (Hine, 2010). However, due to the restrictions that